Welcome to Neelam Holidays. These Terms and Conditions govern your use of our website ([Insert Website URL]) and the booking of any travel packages, fleet services, or event planning services provided by Neelam Holidays ("we," "us," or "our"). By accessing our website or booking our services, you ("the Customer," "User," or "Passenger") agree to be bound by these Terms.

1. Booking and Reservations

• 1.1 Quote Validity: All quotes provided for tour packages, fleet rentals, and events are subject to availability and are not guaranteed until a formal booking confirmation is issued and the required deposit is received.

• 1.2 Third-Party Suppliers: Neelam Holidays acts as an agent for third-party suppliers (hotels, airlines, transport operators, and event venues). Bookings are subject to the specific terms and conditions of these individual suppliers.

• 1.3 Accuracy of Information: The Customer is responsible for ensuring that all details provided at the time of booking (names as they appear on government IDs, travel dates, passenger counts) are accurate.

2. Payment Terms

• 2.1 Deposits: To secure a booking, a non-refundable advance deposit of [Insert %] is required. The exact amount will vary based on the nature of the service (e.g., peak season tours or destination weddings may require higher deposits).

• 2.2 Final Payment: The remaining balance must be paid in full at least [Insert Number] days prior to the date of departure or the start of the service. Failure to pay the balance on time may result in automatic cancellation of the booking and forfeiture of the deposit.

• 2.3 Price Fluctuations: Prices are subject to change without prior notice due to unforeseen fluctuations in fuel surcharges, government taxes, or third-party vendor rates prior to final payment.

3. Cancellations and Refund Policy

• 3.1 Customer Cancellations: All cancellation requests must be submitted in writing. Cancellation fees will be applied based on the time of cancellation prior to the departure/service date:

  • [Insert Number] to [Insert Number] days before departure: [Insert %] of total cost.

  • [Insert Number] to [Insert Number] days before departure: [Insert %] of total cost.

  • Less than [Insert Number] days or No-Show: 100% of total cost (No Refund).

• 3.2 Third-Party Refunds: Refunds for flights, train tickets, and specific hotel bookings are strictly governed by the cancellation policies of the respective airlines and hotels.

• 3.3 Cancellations by Neelam Holidays: We reserve the right to cancel or modify any itinerary due to unforeseen circumstances (e.g., extreme weather, political instability). In such cases, we will offer an alternative date/package or a full refund, excluding non-refundable third-party costs.

4. Fleet and Event Services

• 4.1 Vehicle Usage: Fleet services are provided for the agreed-upon route and duration. Any deviations, extra kilometers, or extended hours requested by the Customer will be billed additionally.

• 4.2 Damage to Property: Customers are liable for any physical damage caused to our fleet vehicles or event venues by themselves or their guests during the service period.

• 4.3 Event Logistics: For destination weddings and events, Neelam Holidays acts solely as a planner and coordinator. We are not liable for the failure of third-party vendors (caterers, decorators) to perform, provided we have exercised due diligence in their booking.

5. Travel Documents and Insurance

• 5.1 Documentation: It is the sole responsibility of the Customer to ensure they carry valid government-issued photo identification, passports, and necessary visas required for the journey.

• 5.2 Travel Insurance: Neelam Holidays highly recommends that all travelers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, and loss of baggage. We do not include travel insurance in our standard packages unless explicitly stated.

6. Limitation of Liability and Force Majeure

• 6.1 Force Majeure: Neelam Holidays shall not be held liable for any delays, alterations, or cancellations caused by acts of God, natural disasters, strikes, civil unrest, government regulations, pandemics, or any other circumstances beyond our reasonable control.

• 6.2 Liability Limit: We are not responsible for any personal injury, property damage, loss of baggage, or death resulting from the actions, omissions, or negligence of third-party suppliers. Our liability is strictly limited to the total amount paid to us for the specific service in question.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and itineraries, is the property of Neelam Holidays and is protected by applicable copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts located in [Insert City, State]..